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Business Communications You Can Depend On

Business Communications You Can Depend On

Would your business fall apart if communications halted? This is one of the major pitfalls that businesses have to deal with. Without proper teamwork and communication, operations can fall apart and productivity can be lost. What are some of the ways that your business manages the many modes of communication that it relies on?

We’ll go over some of the most important aspects of business communications management, as well as what you can do to optimize and protect the methods of communication within your organization.

Mobile Devices
Mobile devices like tablets and smartphones have brought about a new level of complexity for businesses that want to stay productive 24/7. While they allow for an “always on” mindset that keeps executives connected to clients and internal employees, they also make for a much more complex networking situation. The more devices that access a network, the less secure it will be, particularly if these devices are employee-owned.

To keep employee-owned devices from compromising your network and business communications, we recommend implementing a Bring Your Own Device policy that secures your organization while allowing for productivity on your employees’ part. This employee policy should include blacklisting and whitelisting of apps, user-based access to critical data, and the ability to remotely wipe any infected or compromised devices. It’s up to you to enforce this policy.

Telephone Solutions
Having a uniform telephone solution is another critical component of a business communications plan. In most cases, it’s best not to allow employees to use their personal cellphones for reaching out to both prospective clients or current customers. The reason for this is that they may accidentally lose contacts or give the company a false point of contact for your organization when they need it most.

A hosted Cloud VoIP Phone system can shore up this issue easily enough by providing access through “softphone” apps, easily accessible on the employee’s smartphone, laptop or desktop. This allows your employees with the appropriate permissions to use their smartphone to place outbound calls from your office phone system, while displaying your company’s number on Caller ID instead of the employee’s personal cellphone number. These solutions are often more affordable than traditional telephone service and the bells and whistles associated with it. Since all you need is an Internet connection, it’s more flexible and dynamic as well.

Again, centralized email is the key to any organized email correspondence for your business. We recommend Microsoft Office 365 for cloud-based email hosting and ensuring all your employees use an official company email address vs. Gmail.com, etc. Organizational mailboxes can be utilized to receive inbound flows of customer and prospect communications. These mailboxes can be connected to Customer Relationship Management (CRM) systems or ticketing systems to ensure all messages are responded to and followed up on in a timely manner.

It’s also important to establish a formal system of educating your users about Business Email Compromise attacks, commonly known as “phishing attacks.” Businesses, both large and small, have been victimized by fraudulent emails that look just like emails from your CEO, bank, LinkedIn, Dropbox, etc., but are in fact designed to capture critical passwords or request your staff wire funds to an awaiting accomplice.

Recognizing that your employees are now the most targeted and vulnerable part of your network, Agilitec has rolled out a new Corporate Account Security (CAS) solution that combines ongoing Phishing Training and Testing for employees, robust Multifactor Authentication to protect your critical cloud-based systems, and Password Management to eliminate the insecure spreadsheets and sticky notes full of passwords.

For information on how to improve your business communications, reach out to us at (702) 720-1700.

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