About Us

IT Services

Understanding IT

News & Events



Contact Us

(702) 720-1700

  • Register

Agilitec IT Blog

Fake Tech Support Knows Way More than It Should

Fake Tech Support Knows Way More than It Should

Tech-support scammers traditionally are people who dial random numbers and try to convince the people on the other end of the phone that their computer has problems and they can fix them if the user allows them to remote into the device. They use tactics that are as generic and vague as possible, to avoid having to mention any specifics; and, since some people (especially those who have computers that are a few years old) find that their system’s performance is sluggish, they will give these people access. This typically ends in disaster.

We’re starting to see that scammers are getting sneakier, and citing specific information about a user, like their computer’s model and serial numbers. Beyond that, they possess a lot of information about the user, including the device owner’s telephone number, email address, customer number, the device’s model number and their name.

This is just the latest in what is a growing trend of sophisticated social engineering scams that are targeting technology consumers and end-users. One problem is that these scammers are calling people who have purchased products from some of the largest and most well-respected hardware and software distributors in the world. Companies like Lenovo, Microsoft, Apple, Dell, and more have all had support scammers falsely represent their companies, and with these new tactics increasing their effectiveness, expect these situations to grow in frequency.

What You Should Do?
It’s important to understand that no matter how proactive your IT support is, there is very little chance a manufacturer will call you to report issues with your computer, unless you’ve deliberately signed up for a service that does. Even then, there will be a pretty stringent authorization process attached to the support. Major technology vendors understand the types of threats out there, and while they want everyone that purchases their products and services to have a good experience, they are also huge corporations and don’t typically call people up to help them fix their computer issues, unless they are scheduled to do so.

If you get a call like this, it’s better to play it safe than to be sorry later. This is doubly true if you share a network with other users. If you give an unwanted entity access to your system it could have negative effects on the entire network. So while it is true that the IT support scams are an industry-wide problem, ensuring a business’ users aren’t duped into allowing access to these nefarious parties is important.

At Agilitec IT, we make a point to help our clients promote industry best practices to their company’s users to ensure that they aren’t putting the company in bad positions. For more information about IT support scams, what real IT support looks like, and how to promote solid practices to your staff, call us today at (702) 720-1700.

Tip of the Week: Managing Your Windows Arrangement
How Much Time Do You Spend Managing Vendors?


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Tuesday, February 19, 2019

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Tip of the Week Network Security Technology Security Internet Privacy Tech Term Communications Efficiency Malware IT Support Best Practices Data Backup Data Recovery Mobile Devices Internet of Things Productivity VoIp Browser User Tips Email Business Management BDR Windows 10 Business Cybersecurity Small Business Hackers Saving Money Google Managed IT Services Hardware Data Router IT Services Collaboration Information Communication Outsourced IT Managed IT services Upgrade Phishing Business Computing Smartphones Backup Software Networking Devices Cloud Automation Mobile Device MSP Vulnerability Network Computer Data Breach Users Managed Service Passwords Spam Workplace Tips Project Management Innovation Redundancy Cost Management Bring Your Own Device Content Filter Employee-Employer Relationship O 365 versions Display Remote Computing Wireless Technology Software as a Service Virtualization File Storage Operating System Printing Hybrid Cloud Server Wireless Internet Amazon Antivirus Monitoring Two-factor Authentication Testing Big Data backup files WannaCry Co-Managed Services Chromebook Unified Communications Charger Bandwidth Flexibility Computing Alert Scam Education Microsoft Office Excel Analysis Gamification Virtual Assistant Workers Spyware Management Updates Camera Office Online App Telephone IoT Smart Tech Wireless Charging Windows 7 Apps Students Augmented Reality Google Assistant Business Technology Blockchain Hosted Solutions Alexa for Business Smartphone Money Office 365 team chat OneNote Hyperlink eWaste Connectivity Microsoft Marketing intranet Android Conferencing Law Enforcement History Applications Value Cloud Computing Windows The Internet of Things Instant Messaging Financial Technology Holiday Microsoft Word Budget Travel Evernote Streaming Media Managed Service Provider Cortana Social Media Vendor Data loss Jun 27 2018 11:00 AM Pacific Best Practice Touchscreen Update Data Privacy Disaster Recovery SaaS Ransomware Mobile Device Management Cleaning WPA3 Cybercrime Maintenance Projects Gadgets Device Security Virus Remote Monitoring Computer Forensics Hard Drive Printers Social Engineering App store Artificial Intelligence Regulation Company Culture IT budget Data Security Mobile Security Edge Patch Management Proactive Managing Stress Gmail Business Continuity Identity Legal Data Theft Wi-Fi Application Quick Tips Vendor Management Thank You Language Identities Data Protection Compliance Ciminal Safety Wasting Money Risk Management Memory Tech Support Financial PowerPoint Congratulations Employer-Employee Relationship Twitter Fraud Websites

Latest News & Events

Join Us On July 25, 2018 At 11AM Pacific Time For A Free 30-Minute Educational Webinar On How To Reduce The Number Of Meetings You Have And Make The Meetings You Do Have Much More Effective.  AgendaIntroMicrosoft Teams and Office ...

Contact Us

Learn more about what Agilitec IT can do for your business.

Call Us Today
Call us today
(702) 720-1700

5215 Ponderosa Way
Suite D

Las Vegas, Nevada 89118